As a first-time subscriber, are you receiving an error message that your unique username is “already in use”?
If you’ve attempted numerous usernames and are still not able to set up access, it may be because you’ve previously registered your account on our site to comment.
To have your old account removed and set up your new online access, please contact us here: https://nymag.zendesk.com/hc/en-us/requests/new.